Shipping For orders placed before 8 am CET — Central European Time we endeavour to process the same business day. Orders placed after 11am CET will be processed the next business day. During sale events, there may be a slightly longer processing time. All orders are hand-picked, packed and shipped with love from Switzerland.
Returns
Due to the nature of food and beverage products, we are unable to accept returns of opened cans, opened multipacks or products that are no longer in their original, saleable condition.
Switzerland: Returns due to a change of mind are generally not accepted. However, we may make an exception for unopened and undamaged products in their original packaging. Please contact us before returning any products, as all returns require our prior written approval. Customers are responsible for the direct return-shipping costs unless the product was damaged, defective or incorrectly supplied.
European Union: Consumers may exercise their applicable statutory right of withdrawal. Returned products must be unopened, undamaged and in their original packaging. Customers are responsible for the direct return-shipping costs unless the product was damaged, defective or incorrectly supplied.
Please do not return products without contacting us first at orders@drinkplash.com.
If your order arrives damaged, leaking, incorrect or otherwise defective, please contact us within 48 hours of delivery at orders@drinkplash.com. Include your order number, photographs of the products and shipping carton, and the product batch number and best-before date.
After reviewing the claim, we may offer a replacement, store credit or refund. Approved refunds will be issued to the original payment method.
Personalised gift boxes and customised products cannot be returned unless they are damaged, defective or incorrectly produced.